teradici pcoip connection manager communication error

Using a PCoIP License Server with the Connection Manager Uninstalling PCoIP Connection Manager and PCoIP Security GatewayĬreating, Installing, and Managing CertificatesĪdministering the PCoIP Connection Manager and PCoIP Security Gateway Updating PCoIP Connection Manager and PCoIP Security Gateway Installing the PCoIP Connection Manager and PCoIP Security Gateway - Offline Installing the PCoIP Connection Manager and PCoIP Security Gateway Consider configuring the broker to use IP addresses for resources rather than a FQDN.About the Connection Manager and Security Gateway

For environments with ephemeral resources, DNS may take too long to update and replicate.

The nslookup tool can be used to query DNS.

The FQDN of resource is correct and is resolving to the IP address of the Agent.

This can be verified by reviewing the Connection Manager Logs

The IP Address of the resource is correct.

TCP Port 60443 is open between the Connection Manager and the PCoIP Agent.

ResolutionĮnsure that communication from the PCoIP Connection Manager to the PCoIP Agent will be successful by verifying: If the PCoIP Agent is unreachable via IP or FQDN then the PCoIP Connection Manager will return a 6609 error. After the user is authenticated and selects their resource, the PCoIP Connection Manager receives the IP Address or Fully Qualified Domain Name (FQDN) of the PCoIP Agent of the resource from the broker. This error indicates that the PCoIP Connection Manager was unable to communicate to the PCoIP Agent. If this failure persists, please report this failure to your system administrator.' Cause When trying to connect to a PCoIP Agent that is brokered, the client returns the error 'Error 6609: Command failed due to a PCoIP Agent failure.

Teradici pcoip connection manager communication error